Leading Change in Retail

Next Program Date: March 23 - April 27, 2027

Format: Online

Program Overview

Retail is an industry defined by constant change. New technologies, evolving customer expectations, shifting workforce dynamics and changing business priorities mean organizations must continually adapt to remain competitive. However, even the strongest ideas and strategies can fall short when they are not effectively implemented. Change initiatives can lose momentum when employees are not engaged, stakeholders are not aligned or the organization is not adequately prepared for what comes next.

This program examines the challenges of leading change in a retail environment and provides participants with a structured approach to moving initiatives from initial planning through to successful implementation. The focus is on understanding both the organizational and people-related aspects of change, building support across teams and ensuring new ways of working translate into lasting results.

Program Objectives

  • Navigate a practical model for leading change from early concept through to fulfilled results, covering both the business steps and the people steps at each stage
  • Diagnose the true urgency of a change and build a compelling, honest case for why it matters
  • Know when and how many stakeholders to involve, and how to test a change before it launches
  • Read and respond to the range of reactions any significant change produces, and build genuine ownership
  • Implement a change until it becomes business as usual, with the discipline to measure whether results were achieved
  • Leave with a real, retail specific change plan or your  own organization

Who Should Attend

This program is designed for Vice Presidents, Senior Directors and Directors who are responsible for implementing strategic initiatives, leading organizational change or developing capabilities that support business transformation. It is particularly suited to leaders who want to improve their ability to move initiatives forward while building engagement and support across their organizations.