AI in Retail
Next Program Date: March 10 - April 28, 2027
Format: Online
Program Overview
Artificial intelligence is creating significant opportunities across the retail industry, but many organizations are still working to understand how to translate its potential into measurable results. Successful adoption requires more than introducing new technology; it involves identifying the right opportunities, evaluating investments and preparing people and processes for change.
This program gives retail leaders the knowledge and practical frameworks to approach AI strategically. Participants will explore applications across merchandising, pricing, customer experience, supply chain and operations, while learning how to evaluate AI initiatives, build business cases and establish responsible governance practices. The program also examines generative AI and AI agents, helping participants understand how these technologies can improve decision-making and everyday retail workflows.
Program Objectives
- Identify and prioritize high value AI opportunities across merchandising, pricing, customer experience, supply chain and operations
- Build a defensible business case for an AI initiative, including organizational readiness, risk and expected return
- Determine when a decision should remain human led, become AI assisted or be automated, with clear accountability
- Apply generative AI and AI agents to improve analysis, communication and workflow design
- Design governance practices that keep AI deployment responsible, secure and ethical
- Build a personalized Executive AI Leadership Playbook and present it to an executive panel
Who Should Attend
This program is intended for Vice Presidents, Senior Directors, Directors, General Managers, and Regional and District Leaders across retail organizations. It is particularly relevant for leaders responsible for evaluating technology investments, identifying opportunities for AI adoption and guiding organizational change. No technical or programming background is required.