Writing Effective Policies and Procedures
This course is about writing policies and procedures, not about developing them.
Well-written policy documents guide an organization’s decision-making and help bring consistency to those decisions. They also provide much needed direction for employees, customers, and others.
The course includes a discussion of policy-writing challenges and how to address them. The organization of ideas and information will be explored using mind mapping and policy-specific formatting. You will learn how to write clear and effective policy documents and develop a template for policy preparation. The difference between policies and procedures will also be reviewed and participants will write a detailed procedure.
This course can also help you decipher the often legalistic, dense, and complex, language of your organization’s policies and procedures.
Writing Effective Policies and Procedures is a required seminar for the Certificate in Policy Development and Implementation.
DATES
(ONLINE: 3 partial days, Atlantic Time)
- November 18 - 20, 2024 (Online, 1 pm - 5 pm Atlantic time) FULL-waitlist only
- January 27 - 29, 2025 (Online, 1 pm - 5 pm Atlantic time)
- April 7 - 9, 2025 (Online, 1 pm - 5 pm Atlantic time) FULL-waitlist only
- May 5 - 7, 2025 (Online, 1 pm - 5 pm Atlantic time)
Program Content
Understanding policy and procedure, how they overlap and how they differ
- Identifying the sections of a typical policy document and what goes in each section
- Writing policy documents and procedures that are clear and effective
- Improving the process of writing policies and procedures
Resources
- Checklist to determine need for a policy or a procedure document
- Plain language writing techniques
- How to do mind-mapping
- Steps for writing policies that people can read quickly and easily
- Sample formats for policies
- Sample policy template
What You Will Learn
- The key problems with policy writing
- What policy users are looking for in a policy
- Sample formats for policies
- Sample formats for procedures
Who Should Attend?
You will benefit from this seminar if you are:
- responsible for writing policies and procedures as part of your job
- beginning to revise your organization’s policies and procedures documents
- oversee or are involved in policy development, policy writing, implementation, or monitoring