Maximizing Employee Effectiveness

Our role as a leader is to get the best out of the people who report to us. It requires effort, patience and understanding. While we all share commonalities, we are individuals with different personalities, perceptions, beliefs, values, expectations and priorities. This diversity, if not respected and managed effectively, can cause friction and dysfunction. Conflicting opinions or interpretations of situations can collide, causing emotional hijacks, blocking and/or prevent rational responses. If not handled properly relationships can be damaged, creating defiance and resistance to our efforts, slowing down processes, or cause outright failure of achieving our tasks/goals. If we can account for this diversity, respect it and manage it appropriately, we can achieve outstanding results.

In this seminar, we will explore the dynamics of employee diversity. We will examine the motivation behind behaviours and explore various behavioural models, differing personalities, how to manage different or contrary expectations and the role that perception plays in misunderstanding. We will look at assessing and managing our own behaviour, becoming more aware of others and building positive relationships, reducing or eliminating resistance, and getting commitment to achieving common tasks.

Maximizing Employee Effectiveness is an optional seminar for the Certificate in Practical Leadership.



(Online: 3 partial days, 9 am - 1 pm, Atlantic Time) 

  • June 5 - 7, 2024 (Online)
  • February 3 - 5, 2025 (Online)
  • May 26 - 28, 2025 (Online)


Facilitator: Michael Kennedy, BSc, CAE, MEd
Location: Online

Program Content

Motivation behind Behaviour

  • Drivers in motivation
  • Models of behaviour including Personality Dimensions (Temperament model) and the OCEAN & HEXACO trait models
  • Techniques in understanding and managing differences
  • How to set and manage expectations
  • Recognizing differing perceptions
  • Combat resistance using Kurt Lewin’s Force-Field Analysis

Self-assessment and Self-management

  • What motivates you and drives your behaviour
  • Assessing your emotional responses and how to manage them
  • Developing feedback loops for self-development
  • Mindset & Locus of Control

Improving Social Awareness and Building Positive Relationships

  • Increasing your emotional intelligence
  • Finding common ground
  • Building rapport
  • Learning to listen at a deeper and more effective level
  • Accepting differences
  • Learning to confront differences in a positive way
  • Explore the Bolman & Deal four frames in organizations that affect performance
    • The structural frame
    • The human resource frame
    • The political frame
    • The symbolic frame

What You Will Learn

  • A better understanding of what motivates people’s behaviour and their typical responses
  • How your behaviour may be contributing to an unwanted or difficult response
  • How to assess your own responses and build better strategies and habits
  • How to respond more effectively to someone else’s behaviour
  • How to build positive and lasting relationships

Who Should Attend?

You will benefit from this seminar if you:

  • want better results in your interactions with people you find difficult whether at work or in everyday life
  • work in a group/team environment
  • have an interest in understanding what motivates behaviour