Essentials of Managing People

This program is designed for managers in both public and private sectors who want to explore key issues in managing people. Managers in all departments play multiple roles without having formal education or orientation in human resources (HR) management. This program will introduce “people” management for frontline managers and will specifically focus on talent development and accountability. Motivation, engagement and retention of the team are day to day responsibilities and ones that create the difference between a functioning team and a high performing team. This two-day session will be a lively, interactive seminar where participants will share their own experiences and learn from each other.

Essentials of Managing People is an elective seminar for the Certificate in Skills for New Managers.


(ONLINE - 3 partial days)
February 16 - 18, 2022

Facilitator: Brenda Fair, BA, CPHR or Sylvie Thibault, BA, MBA
Location: Online

Program Content

Building the Team

  • Staffing-Recruiting
  • On-Boarding/Orientation

Legislative Responsibilities

  • Understanding the Labour Code, the Human Rights Act
  • Setting and Applying Employee Policies
  • Labour and Employee Relations

Talent Development

  • Determining Training Needs
  • Developing a Training Plan
  • Options for Training Delivery
  • On the Job Training and Mentoring

Motivation and Engagement

  • Understanding Motivation
  • Motivating the Team and the Individual
  • Employee Satisfaction and Engagement Evaluation and Planning
  • Increasing Team Engagement
  • Developing Leadership Practices that Facilitate Engagement

Managing Performance

  • The Annual Cycle of Feedback
  • Coaching for Success
  • Progressive Discipline
  • Terminations

Case Studies and Coaching Practice

  • Application of the Coaching Process
  • Creating Solutions to Common Leadership Challenges

Personal Plan of Action

  • Each participant will leave with a personal plan of action to take forward into her/his role as a new manager.

What You Will Learn

  • Clarifying the “people management” role of the leader
  • Legal and ethical responsibilities in managing people
  • How effective managers take on the role of "Employee Champion" and "Talent Manager" within their respective departments
  • How to build a motivated and engaged team of high performers
  • Develop a Personal Action Plan for human resource management

Who Should Attend?

You will benefit from this seminar if you:

  • are contemplating a career in management
  • are a professional and/or staff member who will be assuming a management position within your organization
  • have moved into a management/leadership position in the recent past
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