Residence employment opportunities
Residence Service Officer (RSO):
Residence Services is hiring Residence Service Officers (RSOs) for September 2024!
If you are interested in applying to work for Residence Services in September, click the links at the bottom of this page to find our Application Form and our RSO Recommendation Form.
The deadline to apply is March 25, 2024 at 12:00 noon.
Recruitment Video:
Click on the link below to view our RSO recruitment video. This video contains staff testimonials and a brief overview of the RSO position & hiring process.
Residence Service Officer (RSO)
A Residence Service Officer is a student position with Residence Services. Residence Services operates under the Housing & Conference Services Department. RSOs work at the Loyola Residence Desk helping to maintain the safety and security of the Residence Complex. Staff have the ability to work up to a maximum of 32 hours a week, have a flexible work schedule, and conveniently work on campus.
RSO staff receive over 50 hours of training both online and in the classroom to prepare for their RSO position.
Front Desk Operations:
RSOs run the Loyola Front Desk. Staff will use their customer service skills to engage with residence student’s concerns and needs. Staff will encounter situations like giving directions, entering work orders, and responding to incidents that occur within the residence complex. The Loyola Residence Desk acts as a residence security base and RSO staff are responsible for maintaining the security of the residence complex.
Policy Enforcement & Incident Response:
RSOs are responsible for policy enforcement within the residence complex. RSOs are taught residence policies and relevant university policies so they can effectively maintain a peaceful living and studying environment within the residence. RSOs respond to incidents that occur within the residence complex. Incidents can range anywhere from noise complaints to medical/emergency situations.
Requirements to Apply:
- Must be a full-time student at Saint Mary’s University
- Must have the ability to read, write and comprehend English
- Understand that staff work back shifts (overnight 12am-8am) and 4-6 hour late night foot patrol shifts.
- Have Customer Service Skills/Experience
Recommendation Forms:
Along with your submitted online application, you need to have five (5) individuals fill out an online recommendation form. Preferably you would have three (3) professional recommendations and two (2) personal/character recommendations. However, this is not mandatory. These individuals need to fill out and submit the online reference form independent of the applicant. The deadline for recommendation forms is also April 18, 2022 at 10am.
Application Process:
After your RSO application and five (5) reference forms are submitted, your application will be reviewed by the RSO Selection Committee. Successful applicants will be offered a virtual individual interview (via MS Teams).
Residence Services will notify every applicant of their status during the application process.
APPLICATION LINKS
RSO Application Form:
RSO Applicants need to be logged into their SMU outlook email account before they can access the application form. Please visit SMU's EIT site to learn how to access your SMU outlook email account.
RSO Recommendation Form
If you have any questions regarding the process, please send an inquiry to residence.security@smu.ca.