Employee and Family Assistance Program (EFAP)
The Employee and Family Assistance Program (EFAP) is a network of professional practitioners who are available day or night to provide confidential assistance with concerns that affect clients’ personal, family, work life or general well-being.
EFAP Details
EFAP is a voluntary, confidential, short-term counseling and advisory service that connects employees and their eligible family members to a network of dedicated professionals who can help 24 hours a day. This network includes psychologists, social workers, addiction and career counselors, childcare and elder care specialists and legal and financial specialists. These professionals are ready and waiting to assist with special concerns, anytime help is needed.
Get personalized and convenient support for healthier living with GreenShield EFAP:
Mental Health Services – Confidential in-person or virtual counselling and mental health support for you and your family from wherever you are. You will be matched with a qualified therapist, whenever you need to talk. You will be provided accessible and personalized care across the health spectrum for 5 hours of counselling for you and your dependants, plus 5 hours of couples’ therapy.
Work, Health and Life Services – It takes more than just therapy to live and stay well. Registered nurses, dietitians, coaches and trained professionals are here to help you navigate all aspects of life and achieve your personal goals. You and your dependants have access to unlimited Financial and Legal Consultation, and 5 hours of (each) Work, Health, and Life transition services, including consultations with registered nurses, dieticians, career coaches and more.
Well-being – Tailored to your personal health journey, the integrated Well-being platform provides a holistic view of your health goals. The comprehensive program provides tools and resources for you and your dependents to navigate your specific care needs. Easily access personalized guidance on mental well-being, physical fitness, preventive healthcare, lifestyle choices, and more.
Care Navigation – Care Navigation makes it easy to find and access services and resources based on your unique care needs. It provides personalized recommendations that align with your coverage, allowing you to make timely, informed health decisions.
Practitioners include:
Chronic disease health coaches
Certified diabetic educators
There is no direct cost for the service. Employees contribute a small mandatory fee from each pay, which enables employees to have full access to the services. If long-term or specialized care is required, a member can continue care with their current practitioner and would be responsible for any fees that the benefits plan or provincial health insurance would not cover.
The service is confidential! Clients' personal information is never shared with anyone outside of EFAP without an individual's informed, voluntary and written consent, the exceptions are listed below.
No one at the workplace will know about a client contacting an EFAP unless told by the client.
Eligibility
The EFAP benefit is a mandatory employee benefit.
Termination
Coverage terminates when employee attains age of 70.
Contact Information
Access 24-Hours A Day-365 Days A Year
To access your EFAP on GreenShield+:
Select Through an Employer or Organization
Select I have an Organization Code
Follow the steps to register
EFAP Services: 1-833-707-4747
Organization code: SMU
EFAP On-line Services
The Employee Assistance Program (EAP) from GreenShield Health is here to help you and your dependents with comprehensive and personalized support from our diverse network of care providers.
Our extensive services include mental health support for individuals, couples and children, a holistic Well-being platform, an easy-to-use, needs-based Care Navigation tool, and much more. Access a wide range of treatment options tailored to your mental health and life goals through GreenShield+.