Employee and Family Assistance Program (EFAP)

The Employee and Family Assistance Program (EFAP) is a network of professional advisors who are available day or night to provide confidential assistance with concerns that affect clients personal, family, work life or general well being.

EFAP Details

EFAP is a voluntary, confidential, short term counseling and advisory service that connects employees and their eligible family members to a network of dedicated professionals who are able to provide assistance 24 hours a day. This network includes psychologists, social workers, addiction and career counselors, childcare and elder care specialists and legal and financial specialists. These professionals are ready and waiting to assist with special concern, anytime help is needed.

The EFAP provides professional assistance for a wide range of issues, including:

  • Alcohol and drug misuse
  • Bereavement
  • Childcare issues
  • Couple and marital relationships
  • Crisis counseling
  • Depression
  • Eldercare problems
  • Financial concerns
  • Legal issues
  • Stress and anxiety
  • Trauma/critical incidents
  • Work related and career issues
  • And more…

There is no direct cost for the service. Employees contribute a small mandatory fee from each pay cheque, which enables employees to have full access to the services. If long-term or specialized care is required, professional advisors will help with a referral to an affordable community resource. At this point, clients would be responsible for any fees that the benefits plan or provincial health insurance would not cover.

The service is confidential! Clients' personal information is never shared with anyone outside of EFAP without an individual's informed, voluntary and written consent, the exceptions are listed below.

No one at the workplace will know about a client contacting an EFAP unless told by the client.

*Understandably, certain exceptions apply when information must be provided to others, whether or not consent was given-such as when a person appears to pose a serious threat to themselves or others. Also, professionals are legally required to report suspicion of child abuse and to disclose information required by law (e.g. court order).

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The EFAP benefit is a mandatory employee benefit. “Employee" shall mean a person who is employed on the full-time staff of the employer and is a resident in Canada, excluding Faculty and Professional Librarians as well as Post Doctoural Fellows hired on a contract basis. An employee shall be deemed to be on the full-time staff of the employer if customary employment with the employer is for 30 or more hours per week, excluding any eligible employee not covered on or prior to March 1, 1981. With respect to part-time employees, employee shall mean a person who is employed for a minimum of 17.5 hours per week.


Coverage Terminates when employe attains age of 70.

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Contact Information

“Care Around The Clock” Call 24-Hours A Day-365 Days A Year

For information, general assistance or to arrange for an appointment with a counselor, simply call the toll free EFAP line.

Toll free services (Saint Mary's University Employee Group Benefit Program): 
EFAP English Services: 1-844-880-9142
EFAP French Services:  1-844-880-9143
TTY Hearing Impaired: 1-800-855-0511

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EFAP On-line Services

The EFAP website, workhealthlife.com, provides you and your family with anytime, anywhere access to professional counselling, information and resources to help resolve challenges you face.

Key site features and functionality

  • Instant, confidential and secure access to EFAP services and counselling
  • Direct access to EFAP online programs for stress, relationships, fitness and more
  • Helpful articles and videos on a wide range of work, health and life topics
  • Dedicated Manager area
  • Employee Orientation video series to introduce the benefits of and range of concerns that your EFAP can help resolve
  • Annual wellness calendar and archives of newsletters and mental health microsites

Shepell FAQs

Online Group Counselling

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EFAP Mobile Access

Online Access allows users to immediately and securely book EFAP support services by following a simple step-by-step process – now, directly from a mobile device!

My EAP is free to download on your mobile device. Available on iPhone, iPod, iPad, BlackBerry and Android devices, visit your device app store or shepellfgi.com/myeap. Or simply scan the QR code with your mobile device. Be sure to download on every device in your household!

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Taking Care After A Traumatic Event

Continued Support- Morneau Shepell

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