Research Help
Book Appointment | Contact Research Help | Hours | Q&A | Novanet Live Help | How We Can Help | Library Contacts
Connect with a member of the Research Help Team
Email: research@smu.ca
Phone: 902-420-5544
Text: 902-702-3057
If you prefer to book in advance: Make a Research Help appointment
Research Help Hours
Research Help services are open during Fall Semester (September 6-December 20):
In person
| Monday - Friday | 10 a.m. - 4 p.m. | |
|---|---|---|
| Saturday & Sunday | Closed |
Online (chat, text, email)
| Monday - Thursday | 10 a.m. - 7 p.m. | |
|---|---|---|
| Friday | 10 a.m. - 5 p.m. | |
| Saturday | Closed | |
| Sunday | 1-5 p.m. |
Research Help appointments are available in person and online on weekdays, evenings and weekends regularly and by request.
Outside of these times, try Novanet Live Help, an online chat-based reference service provided by Novanet libraries. This service is designed to respond to brief questions that can be answered quickly and effectively using online resources.
Research Help:
Research Help is available through:
Chat + Screenshare: Chat box above. Email: research@smu.ca Text: 902-702-3057
Online appointment with a Librarian: Contact us via Chat, Email or Text with your preferred day/time and topic details.
Our Research Help team understands how libraries and databases work. We can:
· show you how to search for books or articles
· teach you how to use databases and the web
· give directions to obtain material not on campus
· advise on where and how to look when you have run out of ideas
Outside of the times we're available, Novanet Live Help may be able to answer your question. Live Help is an online chat-based reference service provided by Novanet libraries. This service is designed to respond to brief questions that can be answered quickly and effectively using online resources.
You can expect a response and meeting time within 1 business day. The more details you can give us about your topic, your research needs and where you've already looked, the better the librarian can prepare, so you can get the most out of your meeting time.
The Library's reference collection includes:
- specialist encyclopedias for many subjects
- dictionaries for subjects and for major languages
- directories of companies and organizations
- hundreds of encyclopedias, dictionaries, etc. in e-book format
Many guides on using library resources, such as the Library's catalogue and research databases are available online from the Library's website.
