Systems Status

Activate Update Scheduled
Start May 25 10:00 Stop May 25 14:00 Updated May 23 15:51

Please be advised EIT will perform updates to the Activate system on Thursday, May 25th between the hours of 10:00 am and 2:00pm. During this time account activations will not be available. Password resets can be provided by Help Desk.

Wi-Fi Maintenance Concluded
Start May 17 17:30 Stop May 17 18:00

EIT will be performing scheduled maintenance to the wi-fi on May 17th from 5:30pm to 6:00pm

Connectivity to wi-fi may be affected during this time.

Critical Maintenance Concluded
Start May 11 11:00 Stop May 11 13:00

Print services for Faculty and Staff will be unavailable on Thursday May 11 between 11am and 1pm to perform a critical update.

EIT Planned Maintenance - 5th May Concluded
Start May 05 6:30 Stop May 05 8:00

EIT will be performing scheduled system maintenance on May 5th, 2023 from 6:30am to 8:00am. All campus network systems will experience temporary unavailability during this time.
Including Authentication, wi-fi connectivity, printing, internet access, Banner access, AppsAnywhere, Teams Phones etc.

Active Microsoft 365 Apps Issue Concluded
Start Apr 20 10:56 Stop Apr 20 15:30

Error message:
New to Microsoft 365?
This is your Microsoft 365 home page—where you can see and access all of your apps. If it's empty, it could be that your user license was very recently assigned to you. Wait 10 minutes and refresh this page. If you still don't see any apps, contact your IT department. They can help you get up and running.

Current Status:

Active M365 incident affecting web apps.
Some users may be unable to view or access web apps in Microsoft 365 or access the Microsoft Teams admin center.

Work around: If you have Microsoft desktop apps installed, you can use these until this issue is resolved by Microsoft.

Banner Upgrade Concluded
Start Feb 10 16:00 Stop Feb 11 17:00

Please be advised that EIT will be performing an upgrade to our Banner system starting at 4pm, Friday, Feb 10th. At that time, Banner Self Service, Admin Pages, Degree Works and Activate will not be available.
Banner and Activate will be accessible again, on Saturday, Feb 11th at 5pm.

SMUport and Brightspace will continue to work. Banner links will return an error until the maintenance is completed.

AppsAnywhere Service Outage Concluded
Start Dec 15 15:00 Stop Dec 15 16:00

EIT team will be performing required maintenance on the Saint Mary’s online software portal, AppsAnywhere ( servers on Thursday, December 15, 2022 between 3⁠—4 p.m.
During this time, will not be available from computer labs on campus or on personal or staff and faculty computers.

If you have any questions, please contact the EIT HelpDesk , 902-496-8111 or log a ticket at the

Scheduled System Maintenance - Saturday 26th Nov Concluded
Start Nov 26 7:00 Stop Nov 26 14:00

EIT will be performing scheduled system maintenance on November 26th, 2022. The following systems may be temporarily unavailable during this time.

DHCP, Printing, Wifi, Class, EMS, Starrez, Banner, Smu-cas, SmuPort, Listserv. smu-facweb, smu-mobile, VPN

Degree Works Upgrade Concluded
Start Nov 17 22:00 Stop Nov 21 10:00

Degree Works will be unavailable to the SMU community beginning Thurs evening, Nov 17th. Estimated availability is Monday, Nov 21st at apprx 10am.

Teams Update Concluded
Start Nov 16 7:00 Stop Nov 16 7:30

There is going to be a brief Teams outage between 7 - 7:30 on Wed. Nov. 16. This will only affect incoming or outgoing External calls. Teams to teams internal chat/calling will not be affected.

EIT System Maintenance Concluded
Start Nov 09 7:00 Stop Nov 09 8:30

EIT Maintenance and Patching November 9th, 2022

Updates to Firewall and wi-fi controller may affect the following systems during the maintenance window:
Wi-fi, Internet Access, VPN

For more Concluded issues: 1 | 2 > >>