ITSS

Server Maintenance Concluded
Start Feb 03 9:23 Stop Feb 03 9:28

ITSS will be performing system maintenance on many campus servers on Saturday Feb 3, between 7am and 2pm. This will cause brief interruptions to some campus services due to server reboots. Services that may be affected include:

7:00-8:00am
Activate
Starrez
BOE, Intellicheck, FormFusion

8:00-9:00am
AST Fileshares & accounts
Software licensing in labs & Geography
Microfiche
Rockworks
Room booking

9:00-10:00am
Network Printing & Fileshares
Wired network access - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.

10:00-noon
SPSS

Noon-2:00pm
Maintenance continues, but we do not anticipate any service interruptions.

Server Maintenance Concluded
Start Jan 27 9:00 Stop Jan 27 14:00

ITSS will be performing system maintenance on many campus servers on Saturday Jan 27, between 9am and 2pm. This will cause brief interruptions to some campus services due to server reboots. Services that may be affected include:

9:00-10:00am
SMUport
Brightspace login

10:00-11:00am
Various web services and sites
Wired network access in residence - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.

11:00-noon
TERMINALFOUR web content management

noon-1:00pm
Some email delivery may queue briefly, but messages will not be lost.
SMUApp

1:00 – 2:00pm
Faculty personal web pages
Email Listserver
Gartner access authentication - if you have problems authenticating, please try again in a few minutes.

Network Maintenance Concluded
Start Jan 27 6:00 Stop Jan 27 9:00

ITSS will be performing maintenance on campus network equipment on Saturday Jan 27, between 6am and 9am. This will cause periodic outages for the entire network, including wifi and internet, as devices are rebooted.

Network problems Concluded
Start Jan 09 10:00 Stop Jan 09 21:15

The network issues intermittently affecting various services have been resolved. ITSS is continuing to monitor all systems.

Wireless Network Maintenance Concluded
Start Dec 19 8:00 Stop Dec 19 8:30

On Tuesday morning from 8am to 8:30am, there will be maintenance on the wireless network authentication system, resulting in downtime of 15-30 minutes. Wifi sessions that are already established will NOT be impacted, but any new connections will be unable to authenticate while the system is down.

Wireless Network Maintenance Concluded
Start Dec 18 8:00 Stop Dec 18 9:30

On Monday morning from 8am to 9:30am, ITSS will be updating the wireless network controllers. This will result in periodic brief interruptions to wifi service, as the controllers are rebooted.

Wireless Outage Concluded
Start Dec 04 9:50 Stop Dec 04 10:05

We are aware of a problem with the wireless access ID's not being visible or allowing users to connect. ITSS is working on resolving this issue.

Server Maintenance Concluded
Start Oct 14 7:00 Stop Oct 14 14:00

**Please note new date**
ITSS will be performing system maintenance on many campus servers on Saturday Oct. 14 between 7am and 2pm. This will cause brief interruptions to some campus services due to server reboots. Services that may be affected include:

7:00-8:00am
Activate
Starrez
BOE, Intellecheck, FormFusion

8:00-9:00am
AST Fileshares & accounts
Software licensing in labs & Geography
Microfiche
Rockworks
Room booking

9:00-10:00am
Network Printing & Fileshares
SMUport
Wired network access - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.

10:00-11:00am
SPSS
Various web services and sites, but not the main SMU website
Wired network access in residence - existing connections and wifi will NOT be impacted. If you have difficulty connecting to SMU's network at this time, please try again in 10 minutes.

11:00-noon
SPSS (continues)
TERMINALFOUR web content management
There will be maintenance on the main campus website server, but we do not anticipate any service interruptions.

noon-1:00pm
Some email delivery may queue briefly, but messages will not be lost.
SMUApp

1:00 – 2:00pm
Faculty personal web pages
Email Listserver

Internet Performance Issues Concluded
Start May 25 14:00 Stop May 25 16:30

ITSS is aware that there are some performance issues with the internet and technical resources are working to resolve the situation as quickly as possible.

Residence Access Concluded
Start May 03 10:30 Stop May 03 11:00

ITSS will be upgrading the server that manages network connections in residence that use a cable and wall jack. There will be brief interruptions to the service during the change over time.

We do not anticipate any issues for currently registered devices – your existing registration should migrate smoothly to the new server. However, if you do experience any problems after this change is made, the new system will allow you to register your devices yourself through the web. To do so, after the change on May 3:

1. Open a web browser and go to netreg.smu.ca. If you’re device does not have a browser then you will have to ask the ITSS helpdesk to register your device under your S#.

2. Enter your s-number and password, read the Acceptable Computer Usage Policy if you have not already done so and click if you accept the terms click the Accept button.

3. After successfully registering shut down for at least one minute to complete the Netreg process.

If you have any problems, please contact the ITSS Help Desk at 902 496 8111 or helpdesk@smu.ca

For more Concluded issues: << < 1 | 2