Wendy Carroll

EMBA Coord
Sobey School of Business
Management

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Faculty Member Information

Office Location:
Office Building: Sobey School of Business
Telephone: (902)491-8652
E-Mail: wendy.carroll@smu.ca

Biosketch

Dr. Wendy R. Carroll is an award-winning teacher and researcher who is the Director of the EMBA Program and associate professor in the Department of Management at the Sobey School of Business, Saint Mary’s University. After a 20-year career working in national and multinational businesses as a senior leader and executive, Wendy joined the academy 10 years ago and researches in the areas of workforce strategies, human resource management, employee and industrial relations, leadership, and evidence-based decision-making. As a practitioner turned academic, As a practitioner turned academic, Wendy was the founder and Faculty Director of the Workforce Strategies Research Group, where she examined future labour skills and demand, and workforce practices to assist with labour force planning and policy development. She has consistently worked to develop and integrate approaches and techniques for HR professionals and organizational leaders to bring back to their workplaces. Her contributions have been recognized with seven teaching awards within the academy and with national recognition as one of the Top 25 HR Professionals of 2016 by Canadian HR Reporter Magazine. Wendy’s research focuses on current issues and challenges faced by organizational leaders. In July 2016, she was awarded a Social Sciences and Humanities Research Council (SSHRC) grant for work on exploring employee silence in organizations after unjust events, such as harassment or bullying.

Interests


Education

Ph.D., Doctor of Philosphy, Sobey School of Business, Saint Mary's University, 2009

Honours

MBA Professor of the Year, Second Year Sobey School of Business MBA Society - 2017
Research Grant - Employee Silence SSHRC - 2016
MBA Professor of the Year, First Year Sobey School of Business MBA Society - 2016
Top 25 HR Professionals Canada Canadian HR Reporter - 2016
MBA Professor of the Year, First Year Saint Mary's University - 2015
Graduate Studies Faculty Member of the Year UPEI University of Prince Edward Island - 2012
Highly Commended Paper Award Emerald Literati Network 2011 - 2011
Hessian Merit Award for Excellence in Teaching University of Prince Edward Island - 2010
Graduate Studies Faculty Member of the Year UPEI University of Prince Edward Island - 2009
Graduate Studies Faculty Member of the Year UPEI University of Prince Edward Island - 2008
Best Paper Award Atlantic School of Business Conference - 2006
Best Paper Award Sprott School of Business Symposium - 2005
Best Presentation Award Sprott School of Business Symposium - 2005

Teaching: Course / Program Development

2013/03 - Present, Teaching at Saint Mary's University
2007/03 - 2013/01, Teaching at University of Prince Edward Island
2007/03 - 2008/03, Introduction and integration of Evidence-based Management into the Executive MBA program
2004/03 - 2007/03, Teaching at Acadia University

Scholarly Contributions

Book Chapters

Driscol Cathy, McKee Margaret, Carroll Wendy. (2013). "Exploring business ethics training in small firms", Ethics training in action: An examination of issues, techniques, and development
Jelley R.Blake, Carroll Wendy, Rousseau Denise. (2012). "Teaching Evidence-based Management ", The Handbook of Evidence-based Management (edited)
Carroll Wendy, Dye Kelly, Wagar Terry. (2010). "The Role of Organizational Culture in Strategic Human Resource Management ", The Handbook of Organizational Culture and Climate
Carroll Wendy, Wagar Terry. (2008). "The effects of HRM strategies on customer-employee interactions in call centres: An outsourcing perspective ", Managing Human Resources in Indian Call Centres/ NPO Providers

Journal Articles

Hennessey Sean, MacDonald Karen, Carroll Wendy. "Is There a "Glass Cliff or a Solid Ledge for Female Appointees to the Board of Directors?", Journal of Organizational Culture, Communications and Conflict 18:2 (Spring - 2014)
Wagar Terry, Carroll Wendy. "Student preferences of group work evaluation approaches: Evidence from business management undergraduate students", Journal for Education for Business 87:6 (Spring - 2012), 358-362
Wagar Terry, Carroll Wendy, Rondeau Kent. "The relationship between HRM and firm performance in Small Business: Evidence from Canada and New Zealand", The Journal of Global Business Advancements 4:1 (Spring - 2011), 32-49
Carroll Wendy, Wagar Terry. "Is there a relationship between IT adoption and Human Resource Management", Journal of Small Business and Enterprise Development 17:2 (Spring - 2010)
Carroll Wendy. "The effects of electronic monitoring in the workplace: A review and meta-analysis", Employee Rights and Employee Policy Journal 12:1 (Spring - 2008)
Carroll Wendy. "Managing power and resistance : Making critical sense of call centre management ", Gestion 8:6 (Spring - 2008)

Presentation

Carroll Wendy, Driscol Cathy, McKee Margaret. "Exploring business ethics training and development practices in small firms", Ethics Panel Symposium (Spring - 2014)
Jelley R. Blake, Carroll Wendy, McKee Margaret. "Evidence Based Management: three New Approaches to Teaching the Practice of Management ", Professional Development Workshop with Denise Rousseau and Eric Barrends (Spring - 2012)
McKee Margaret, Driscol Kathy, Carroll Wendy, Wagar Terry. "Investing in business ethics training and support systems as strategic human resource practice", Society of Business Ethics Conference (Spring - 2012)
MacDonald Karen, Carroll Wendy, Hennesy Sean. "The Glass Cliff: Canadian Evidence Using Board of Directors Appointment", Administration Science Association of Canada (ASAC) Conference (Spring - 2012)
Domike Reuben, Carroll Wendy, Wilson J.Scott. "Developing a Canadian economic dashboard: A U.S- Canadian comparison ", Labour and Employee Relations Conferences (LERA) (Winter - 2012)
Kimpton Jean, Carroll Wendy. "Making sense of labour market information: Implications for understanding future skills", Canadian Industrial Relations Association Conference (CIRA) (Winter - 2011)
Rossiter Heather, Carroll Wendy. "Atlantic Canada's transition to knowledge economy work: An examination of youth perceptions of "Place" ", Canadian Industrial Relations Association conference (CIRA) (Spring - 2011)
Carroll Wendy, Jelley R.Blake. "Bridging the rigour-relevance gap: Teaching EMBA students using an evidence-based management approach", Academy of Management Conference (Spring - 2010)
Carroll Wendy, McKee Margaret. "Examining business ethics training and development practices in Atlantic Canada companies", Atlantic School of Business Conference (Spring - 2010)
Dye Kelly, Carroll Wendy, Dye Bruce. "Immigrant women in Atlantic Canada: An examination of employment practices and policies through the lens of lived experiences", Atlantic School of Business Conference (Spring - 2010)
Carroll Wendy, Graham Susan. "Exploring the impact of literacy on job-readiness and business management education: An examination of reading comprehension skills of first year students", Atlantic School of Business Conference (Spring - 2010)
Carroll Wendy. "The balance between rigour and relevance: Using evidence-based management to engage Executive MBA students in Human Resource Management (Symposium) ", Atlantic School of Business Conference (Spring - 2009)
Carroll Wendy, Wagar Terry. "Comparing Union and Non-union Status: Initial Findings from Canadian Contact Centres", Canadian Industrial Relations Conference (CIRA) (Spring - 2009)
Carroll Wendy, Wagar Terry. "Is organizational culture associated with the adaption of human resource management practices: Evidence from Canadian Contact Centres", Labour and Employee Relations Association (LERA) Conference (Spring - 2009)
Carroll Wendy, Wagar Terry, Rondeau Kent. "The relationship between organizational culture and quit behavior: Evidence from Canadian call centres ", Administrative Science Association of Canada (Spring - 2008)

Conference Proceedings

Baird Jackie, Carroll Wendy. "The Role of Senior Leaders in the Development of Healthy Workplace Programs: A Case Study in Call Centres", Atlantic Schools of Business Conference (2011 - 2011)
Arsenault Kristie, Carroll Wendy, Wagar Terry. "Examining Bullying in Canadian Workplaces: Preliminary Findings from a Content Analysis Study Using Arbitration Case Decisions", Atlantic Schools of Business Conference (2011 - 2011)
Carroll Wendy, McKee Margaret, Driscol Kathy, Wagar Terry. "Examining business ethics training and development practices of Canada organizations: Preliminary evidence from Top Companies " (2011 - 2011)
Carroll Wendy, MacAulay Anne. "Examining mental illness in Canadian workplaces: A content analysis of trends and directions using arbitration case decisions " (2011 - 2011)
Carroll Wendy, Wagar Terry, Rondeau Kent, Gilson Clive. "Looking inside the black box: Are human resources practices really related to firm related to firm performance? " (2007 - 2007)

Other Publications

Arsenault Kristie, Carroll Wendy, Wagar Terry. "Examining Bullying in Canadian Workplaces: Preliminary Findings from a Content Analysis Study using Arbitration Case Decisions "
The Workplace Review (Spring - 2012)
Carroll Wendy, Baird Jackie. "The Role of Senior Leaders in the Development of Healthy Workplace Programs: A Case Study in Call Centres"
The Workplace Review (Spring - 2012)

Service: Institutional Committees

SMU Academic Planning Taskforce Committee , 2013/03 - None (Member)
Hiring Committee, Lecturer Position, Department of Management , 2013/03 - None (Member)
President's Advisory Report, Subcommittee, Sobey School of Business, 2013/03 - None (Member)

Service: Professional or Disciplinary

Board Member, Human Resource Association of Nova Scotia 2012/01 - 2014/01
Reviewer, International Association for Business and Society (IASB) 2011/01 - 2012/01
Chair and Incoming President, Atlantic School of Business 2010/01 - 2013/01
Reviewer/ Panel Session Chair/ Session Organizer, Atlantic School of Business 2009/03 - 2010/03
Reviewer, Journal of Workplace Rights 2009/03 - 2010/03
Reviewer, Journal of Workplace Rights 2009/03 - 2010/03
Award Judge, PEI Business Women's Association 2009/03 - 2009/03
External Tenure and Promotion Examiner, Thompson Rivers University 2009/02 - 2009/02
Reviewer for Poster Session, LERA 2009/01 - 2010/01
Member, Bio-tech HR Working Group 2009/01 - Present
Member, Graduate and Post-doctorial Fellowship Review Committee 2009/01 - Present
Moderator, VetGlobal health Conference 2009/01 - 2009/01
Member- Executive Committee, Atlantic School of Business 2007/03 - Present
Reviewer/ Panel Session Chair/ Session Organizer, Atlantic School of Business 2004/03 - 2007/03

Service: Community

Guest Speaker, International Customer Service Association 2007/03 - 2007/03
Guest Speaker, Atlantic Canada Dairy Conference 2007/03 - 2007/03
Guest Speaker, National Municipality Conference 2006/03 - 2006/03

Biography

<p>&nbsp;</p> <p>Dr. Wendy R. Carroll is an assistant professor at Saint Mary&rsquo;s University, Sobey School of Business. After a 20 year career working in national and multinational businesses as a senior leader and executive, Wendy completed her Ph.D. in management and joined the faculty at Acadia University in July 2005, the University of Prince Edward Island in 2008 and now Saint Mary&rsquo;s University in 2014. Wendy&rsquo;s industry experience spans strategic human resource management (SHRM), industrial relations, human resource management (HRM), employee relations, and operations and process management in various industry sectors including information technology, telecommunications, and financial services.</p> <p>Wendy&rsquo;s research program focuses on human resource management, workforce strategies, employee and industrial relations, labour force dynamics, and evidence-based management. She has a number of peer-reviewed publications in HRM and employee relations journals (including a Highly Commended Paper Award by the Emerald Literati Network in 2011 - Awards for Excellence), several book chapters, and numerous papers presented at leading management conferences. Wendy was the founder and Faculty Director of the Workforce Strategies Research Group at UPEI where she worked in partnership with the Government of Prince Edward Island to examine future labour skills and demand, and workforce practices to assist with labour force planning and policy development. Wendy is also a member on the Human Resource Association of Nova Scotia&rsquo;s Board of Directors.</p> <p>Wendy teaches management courses in both the undergraduate and graduate level at. She has won several teaching awards including Graduate Faculty member of the year for UPEI in 2008, 2009, and 2012 as well as the Hessian Merit Award of Teaching Excellence in 2011.</p>