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Hi everyone, I'm David and I'm one of the exam accommodations administrators at the FSC and this video is just to introduce a new cool feature that we just launched on our website which is the live chat.

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So think of this live chat as your online drop-in where you can ask different questions about the FSC and it's open to students, faculty, staff, and supporters as well.

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So if you're going to our website, you're going to see this icon on the right.

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And this icon is basically the live chat.

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So you can write all of your questions in there.

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Now, there are some things to have in mind.

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First of all, this chat has specific times where we are online and we can answer right away.

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And these times are Monday to 10am to 2pm, Wednesdays from 9am to 11am, and Thursdays from 2 to 4pm.

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So if we are not there, you see this icon in gray like it is right now because no one is online.

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So if you click on that, you'll see that information that I just gave you about the times.

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And if we are not there, if we don't have anyone online ready to chat, you just be able to write a message for us and we'll get back to you via e-mail in either 24 to 48 hours.

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So you just write your name, your e-mail, what kind of visitor you are, your a number if you have one, if you're a student, and your message.

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Now what happens if you are

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if we are online.

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So you'll see that this icon will turn red.

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Let me just show you how it looks like.

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Here we go.

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So I'm online.

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If I refresh the page, you'll see that now someone is there.

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So if you see this icon red, it means that someone is there.

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So you can just click here and all of these will change color and you will need to input all of the same information, your name, your e-mail, what kind of visitor you are, your A number, again, if you have one, and what kind of help would you like.

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You can ask questions about exams, funding, application, maybe a question for your advisor,

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about note taking or others and you can just click start chatting and one of you, one of us, sorry, will get to you shortly.

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Thank you for watching and I hope this feature is helpful.