Executive Education Course

Enhancing Business Performance through Co-operative Management Practices: How to Strengthen Identity, Loyalty and Participation

An interactive, intensive professional development opportunity focused on leading thinking in co-operative management coupled with tangible examples of how to translate knowledge into action. We encourage CEOs, senior managers, board members and keen employees to join us for this learning and networking event.

Dates and Locations

October 24-25, 2019 (2 days, Greenfield, Massachusetts, USA) - Hosted by Neighboring Food Co-op Association at Greenfield Community College at 1 College Drive. Some discounts apply for NFCA Members (register here); others can use the registration link below. US-based folks (paying in USD) can register through this site.



$1200 CAD for the 2-day version (Greenfield) (US prices listed here)

  • Coffee and pastries in the morning, health breaks, and lunches are included.
  • A group social will be hosted locally open to all course participants  (evening of October 24)
  • Some course fee subsidies are available on the basis of financial need and students and alumni of the Co-operative Management Education programs are provided a special rate.


DAY 1 October 24, 2019: 8:30am – 5:00pm (group social to begin at 5:30)

TOPICS/ACTIVITIES: co-operative identity and identity crisis, co-operative equilibrium (values and principles in action), case study discussions, values alignment and business model, key performance indicators (KPIs)

DAY 2 October 25, 2019: 8:30am – 4:30pm with drinks and mingle 5:00 – 8:00pm

TOPICS/ACTIVITIES: implementing a balanced scorecard in the co-op context, new co-operative paradigm, case study discussions, mobilization of values, loyalty, member engagement, psychological ownership, co-creation of value.

Register now

Click here to register

What to Expect

  • A hands-on and practical course that will expand your knowledge of co-operatives. Throughout the course, you are given the opportunity to test concepts, frameworks, and tools on your co-operative.
  • Learn how to manage the co-operative equilibrium. The focus is placed on a model that captures the uniqueness of co-operative organizations, building on the dual nature of a member’s usership and ownership. We will address issues of core values and their purpose, the co-operative business model, and balanced scorecard to lead into discussion of a co-operative equilibrium. Emphasis is placed on the alignment from co-op values to key performance indicators. Cases of cooperatives successfully managing partially or totally this equilibrium will be discussed.
  • Move from a potential identity crisis to the New Co-operative Paradigm (NCP). The traditional co-operative model is being challenged leading to an identity crisis. A model to better understand this reality will be introduced, taking into consideration both co-operative rules and market rules. In response to this state of crisis, an NCP is being proposed, showing how the emerging market rules can be of great advantage to co-operatives. Examine case studies and deep dive into implementation success stories such as the customer orientation strategy.
  • Gain exposure to emerging concepts in the field of management and governance in the context of co-operative enterprises. This course will provide you with tools to better understand the existing culture in your co-operative along with techniques that promote engaged participation by members.

Lead Instructor: Daniel Côté

Guest presenters will provide additional diversity into the course content to complement the expertise of the course instructors and participants.

For more information contact cme@smu.ca