Who We Are

Saint Mary’s EIT department consists of nearly 50 staff members, responsible for a wide range of comprehensive IT supports, systems and services. Meet our people:

Chief Information Officer
Todd Williams
As the Chief Information Officer (CIO) of Saint Mary’s University, Todd leads the EIT team in providing information technology, telecommunications, and network services and support to the campus community.

Director, Business Operations EIT
Louis Hannem
As Director, Business Operations EIT, Louis is responsible for supporting the overall human resource, financial management and internal reporting functions of the EIT Department. Louis’s responsibilities include:

  • Leading vendor selection, development and tracking including Statements of Work, Service Level Agreement and Memorandums of Understanding, and Agreements/Contracts with vendors and external resources.
  • Primary interface for the Department with Financial Services, Human Resources and Legal.
  • EIT demand management including case management for the Academic and Administrative Project Intake Committees including Chairing the Administrative Project Intake Committee.
  • Lead special projects on behalf of the CIO such as the ERPS Modernization project.
  • Provide leadership and support to the annual budgeting, project roadmap and strategic planning processes within the Department.
  • EIT Talent management including succession planning, mentoring and training.

This role is that of a liaison for institutional partners and clients, with a focus on streamlining processes, defining guidelines and polities, and EIT priority setting within the University.

Director, IT Infrastructure
Ryan Walker
Ryan guides and determines long-term needs and strategies for IT infrastructure, IT telecommunications products, and services that support business demands. He ensures these strategies are tied to the overall goals of the University. The section is comprised of teams who design, deliver and support information technology operations and those which plan and support project management to deliver major system changes, or new capability projects. They also influence technological standards, guidelines, processes and initiatives. The Planning and Operations Section includes the Technology Operations and Infrastructure and Project Management Groups.

Director, Institutional Data Analysis and Planning
Tracey MacDonald
Tracey is responsible for the provision of information, analysis and services that promote and support informed decision making at Saint Mary's University. This includes providing analysis and recommendations that can be used to facilitate strategic planning, accountability, quality assurance, institutional assessment and policy formation. While collaborating with both internal and external stakeholders, her office will help build the university's analytical capability, data literacy and data governance. 

Assistant Director, IT Applications
Marian Stevens
Marian is responsible for university-wide application support and development including administrative and academic areas. She is overseeing the university’s enterprise application architecture and champions business solutions to meet the documented needs of the university’s stakeholder community with the intent of continuous process improvement.

Her team consists of application systems analysts, portal support analyst and database administrators. The team is responsible for software evaluation, application development, customization and maintenance services for many administrative and academic systems including the University's main ERP system (Banner). They define, install, troubleshoot and maintain the University databases as well as maintain SMUport.

Assistant Director, Project Management Office
Kieran Gillett
Kieran manages the Project Management Group (PMG), which supports the University through its core competencies of project management and change management.  The PMG focuses its efforts in standardizing the intake, prioritization and delivery of IT projects by supporting project teams through a well-defined, repeatable process. From concept to delivery, the PMG strives to increase the likelihood of project success by providing expert IT project advice to governance bodies and the University community.

Manager, End User Services
Tim Gill
Tim’s team includes end-user support technologists, a help desk team leader and assistants, and audio/video IT technicians. The group provides a first point of contact for EIT help, through The Help Desk, as well as computer software, hardware, and audio visual technical support and maintenance to the campus community. Tim manages the Evergreen Leasing Program, and offers faculty and staff recommendations on new technology purchases.

Manager, Technology and Cloud Infrastructure Operations
Anthony Fear
The Manager, Technology and Cloud Infrastructure Operations cares about the administration and maintenance of the institution’s server and network infrastructure, whether on campus or in a secure place somewhere in the cloud. This Group is responsible for the maintenance and operation of every critical IT point of presence, engagement across campus to ensure functional needs are efficiently met, the management of infrastructure projects, and ensuring service management strategies are aligned with institutional goal. The Technology and Cloud Infrastructure Operations Group includes the Networks Team and Servers Team.

EIT Office Services
Office Services provides administrative support and services to EIT, students, faculty and staff, and is responsible for the campus directory.