The Twelve Tweets

In December, 2018 we issued one tip on each weekday leading up to the winter break. The tip countdown is as follows:



Become a Windows 10 or MAC power user!

Keyboard shortcuts can save time and frustration. Here are some of the most popular shortcuts:


Windows 10


Windows key


Open or close Start Menu.


Windows key + A


Open Action center.


Windows key + C


Open Cortana in listening mode.


Windows key + D


Display and hide the desktop.


Windows key + E


Open File Explorer.


Windows key + G


Open Game bar when a game is open.


Windows key + H


Open the Share charm.


Windows key + I


Open Settings.


Windows key + K


Open the Connect quick action.


Windows key + L


Lock your PC or switch accounts.


Windows key + M


Minimize all windows.


Windows key + R


Open Run dialog box.


Windows key + S


Open Search.


Windows key + U


Open Ease of Access Center.


Windows key + X


Open Quick Link menu.


Windows key + Number


Open the app pinned to the taskbar in the position indicated by the number.


Windows key + Left arrow key


Snap app windows left.


Windows key + Right arrow key


Snap app windows right.


Windows key + Up arrow key


Maximize app windows.


Windows key + Down arrow key


Minimize app windows.


Windows key + Comma


Temporarily peek at the desktop.


Windows key + Enter


Open Narrator.


Windows key + Home


Minimize all but the active desktop window (restores all windows on second stroke).


Windows key + PrtScn


Capture a screenshot and save in Screenshots folder.


Windows key + Shift + Up arrow


Stretch the desktop window to the top and bottom of the screen.


Windows key + Tab


Open Task view.


Windows key + "+" key


Zoom in using the magnifier.


Windows key + "-" key


Zoom out using the magnifier.


Ctrl + Shift + Esc


Open Task Manager.


Alt + Tab


Switch between open apps.


Alt + Left arrow key


Go back.


Alt + Right arrow key


Go foward.


Alt + Page Up


Move up one screen.


Alt + Page down


Move down one screen.


Ctrl + Alt +Tab


View open apps


Ctrl + C


Copy selected items to clipboard.


Ctrl + X


Cut selected items.


Ctrl + V


Paste content from clipboard.


Ctrl + A


Select all content.


Ctrl + Z


Undo an action.


Ctrl + Y


Redo an action.



Apple MAC


Command + Tab


cycle through open applications


Command + Spacebar


Opens the spotlight search and moves your cursor into the search bar.


Shift + Control + Power button


Put all displays to sleep (for users with multiple displays)


Command + Shift + G



When you have a finder window open, use this shortcut to open a direct line to a specific folder. 


Command + Bracket



By pressing "command" and the left bracket ([) you can move to the previous folder. By pressing "command" and the right bracket (]) you can move to the next folder.


Command + Shift + V


This is the shortcut for "Paste and Match Style," which basically means you can copy and paste something without its previous formatting.


Command + Shift + 3



Take a screenshot of your full screen and save it as a file on your desktop. If you modify it as Command + Shift + Control + 3, it will save it to the clipboard.


Command + Shift + 4



An alternative screenshot option, this shortcut will give you the option to select what you want in a box and save it as a file on your desktop. If you modify it as Command + Shift + Control + 4, it will save it to the clipboard.


Command + Semicolon




Use this shortcut to find all misspelled words in a given document. By holding command and continuously hitting the semicolon (;) it will cycle through the misspelled words. Modify this as Command + Colon (Shift + Semicolon) to open the spelling and grammar window.


Command + F


Use this shortcut to find text within a document.


Command + H


Hide the windows of the application that is currently running. Modify as Command + Option + H to hide windows of other applications that are running.


Command + Z


Use this to "undo" the previous action.


Command + Shift + Z


“Redo” an action that was previously undone.


Command + Arrow




While working in text, use the command key with one of the arrow keys to move the cursor to different parts of a document. Using command with the left arrow key will move it to the beginning of the current line, while using it with the right arrow key will move it to the end of the current line. Using it with the up arrow will move it to the beginning of the document, while the down arrow will move it to the end of the document.


Control + D


Delete the character in front of your cursor.


Command + Accent (`)



In the currently front-running application, using this shortcut will activate the next window in line in that application. Modifying this as Command + Shift + Accent will activate the previous window in the application.


Command + A


Select all items.


Command + Option + A


Deselect all selected items.


Command + I


Select a file or folder and use this shortcut to quickly get information on that file or folder.


Option + Double-click


Open a folder in a separate window, while simultaneously closing the current window.


Command + Delete


Move any selected items to the trash. Modifying this shortcut as Command + Shift + Delete will empty the trash, and modifying it as Command + Shift + Option + Delete will empty the trash without the confirmation dialog box.



12. For the twelfth tweet of Tipmas, ITSS gave to me:

Shut down regularly

Shutting down your computer regularly will help to keep it running smoothly. Shutting down will also allow important updates to install.

Are you leaving your PC for a while? Shut down before you go!


 11. For the eleventh tweet of Tipmas, ITSS gave to me:

Leave no trace – good will toward your fellow students

The computer lab is a shared resource. As such, a little etiquette goes a long way to ensure that everyone can use the space.

Please keep this in mind in the new year. Help out the next user by cleaning up any garbage and rearrange the area if needed. Chairs or stools are not authorized to be used with the hallway computers as they present a safety hazard. Also, desks or counters are not designed to be sat on.


10. For the tenth tweet of Tipmas, ITSS gave to me:

Share your ideas

We are constantly working on projects to help Saint Mary’s run and grow. Project ideas can come from anywhere.

You can submit a project idea here: https://ppm.smu.ca/TDClient/Requests/ServiceDet?ID=2


9. For the nineth tweet of Tipmas, ITSS gave to me:

Stay safe on campus

Do you know what to do if you think there’s a security problem?

See how to contact the security dispatch here: https://smu.ca/campus-life/university-security.html


8. For the eighth tweet of Tipmas, ITSS gave to me:

Keep up to date

Make sure you have up-to-date virus protection running on your computer. While you’re at it, check your operating system, apps, and web browser for any available updates.


7. For the seventh tweet of Tipmas, ITSS gave to me:

Stay informed

Check the University status before you head in. University status: https://smu.ca/alert-info

You can also check the IT System status: https://smu.ca/academics/itss-systems-status.html. Here you’ll find important information on system maintenance, outages, security reports, etc.


6. For the sixth tweet of Tipmas, ITSS gave to me:

Be aware

Digital security isn’t reserved for the faceless unknown; we must remain aware of our immediate surroundings.

Always use a device you trust – if it is a public device, be aware of the information you enter and make sure you log out of anything you’ve logged into when done. Never leave your personal devices or thumb drives where others can access them.


5. For the fifth tweet of Tipmas, ITSS gave to me:

Free software!

Use any of the apps that Office 365 has to offer either on the cloud or by installing them on your device.

Simply go to The Office 365 Website and log in using your SMU credentials. From there you can use any of the online versions of the apps or even install the local versions onto your computer.

See more HERE!


4. For the fourth tweet of Tipmas, ITSS gave to me:

Find all the help you need.

Do you need help? You can check out our Service Catalogue and Knowledge Base area for tips and resources. Still need help? Submit a service request or contact our help desk. It can all be found here: https://ppm.smu.ca/TDClient/Home/

The ITSS Help Desks in Loyola and at the Library/Atrium are there to help as well.


3. For the third tweet of Tipmas, ITSS gave to me:

Shop Safe Online!

Keep safe while checking people off your list.

Make sure the shopping website you want to visit is the real deal – type in the address directly or use existing bookmarks.

Be wary of scammers through email, telephone, and text messages. They will often use scare tactics to get you to click their link or give them your private information.

Remember, if it sounds too good to be true, it probably is. 

For even more information, check out these tips offered by the National Cybersecurity Alliance: NCSA Holiday Shopping Infographic


2. For the second tweet of Tipmas, ITSS gave to me:

Update your password!

Mark your calendar! You may be away from your accounts over the break - update your passwords in January to start a new year fresh and safe.


1. For the first tweet of Tipmas, ITSS gave to me:

Connect your new technology!

Any new technology might need to be configured to connect to SMU resources.

We suggest connecting to Eduroam: https://smu.ca/academics/itss-eduroam-wireless-access.html

While you’re at it, make sure that your new device is protected by using the security features on the device.

Microsoft Outlook Mobile Application - Security Warning

Microsoft recently acquired the mobile application Acompli and has rebranded it as “Microsoft Outlook” for iOS and Android. This is a concern for staff and faculty at Saint Mary’s who choose to use the application, because it is not compliant with the Personal Information International Disclosure Protection Act (PIIDPA).

The main privacy concerns that were identified include:

• The app stores a copy of the user’s credentials on servers outside of Canada
• Message content is stored on servers located outside of Canada (PIIDPA violation)
• After an account is deleted, Microsoft’s servers continue to attempt to retrieve email
• The app does not enforce ActiveSync security policies (e.g. device passcode requirements, ability to wipe remotely, etc.)

If you have already downloaded the app, we recommend that you immediately delete the Outlook app and change your Saint Mary’s S# password. At this time, using the native email application on your mobile device is the only supported (and safe) option.