ITSS
Contact the Help Desk
Loyola Academic 268
Email: helpdesk@smu.ca
Help Desk Phone: 496-8111
Classroom Support Phone: 420-5558
Located on the second floor of Loyola Academic and on the ground floor of Atrium, the ITSS Help Desk is the place to go when you are having questions or problems with computers, telephones, or internet connections.
We handle all incoming technical requests for ITSS, so if you have a problem with your account, a question about software applications, want to use a video presentation in a class, or require assistance with the classroom technology, please come and see us.
Help Desk Hours of Work:
| During the Academic Year (September – End of April Exams) | |
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Loyola Location |
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| Monday – Friday | 8:30am - 4:30pm |
| Weekends and Holidays | Closed |
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Atrium Location |
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| Monday – Friday | 8:30am - 10:00pm |
| Saturday | 10:00am - 7:00pm |
| Sundays and Holidays | 12:00pm - 10:00pm |
| During the Summer | |
|
Loyola Location |
|
|
(End of April Exams – 1 June)
|
|
| Monday – Friday | 8:30am - 4:30pm |
| Weekends and Holidays | Closed |
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(1 June - September classes)
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| Monday – Friday | 8:30am - 4:00pm |
| Weekends and Holidays | Closed |
|
Atrium Location |
|
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Intersessions: Apr. 23 – May 5; Jun 24 – Jul 1; Aug. 20 – Sep. 1
|
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| Monday – Friday | 8:30am - 4:00pm |
| Weekends | Closed |
| Summer Sessions: May 6 – June 23; July 2 – August 19 | |
| Monday – Thursday | 8:30am - 9:00pm |
| Friday | 8:30am - 4:00pm |
| Saturday | Closed |
| Sunday | 1:00pm - 9:00pm |
Classroom Support Hours of Work
| During the Academic Year | |
| Monday – Thursday | 8:30am - 9:00pm |
| Friday | 8:30am - 3:00pm |
| During the Summer | |
| Monday – Thursday | 8:30am - 7:30pm |
| Friday | 8:30am - 2:30pm |
| Intersessions* | |
| Monday – Thursday | 8:30am - 4:30pm |
| Friday | 8:30am - 3:00pm |
* Christmas break, the period between the end of April exams and the start of summer classes, and other periods when classes are not in session.