The Importance of Emotionally Intelligent Employees in Customer Service: Dr. Feng LiuSobey School of Business
Dr. Feng Liu, with Dr. David Walker of UBC, recently conducted research showing that an employee's level of emotional intelligence can turn around difficult customer service calls. This research was carried out with funding provided by the David Sobey Centre for Innovation in Retailing and Services.
This is the second in a series of biweekly posts on the impact of our respected scholarship on professional practice. To see Dr. Harvi Millar discuss jazz and distributed leadership, click here.