Executive and Professional Development

Certificate In Resolving Conflict

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Printable Information Sheet

Conflict – everyone dislikes it but ignoring it is not a solution! For managers and supervisors, it is an essential skill and one that can play a large part in creating a work environment where people can complete their work effectively. Resolving conflict is something everyone should feel confident doing. Knowing how to react in a conflict situation is a skill that can be applied in many areas of our personal and professional lives.

The Certificate in Resolving Conflict consists of four required courses that will give you an overall understanding of what conflict is, how to clarify the issues and then work towards a solution that meets everyone’s needs. You will focus on communication, mediation and negotiation. This coursework will help you understand your own conflict resolution strategies, their limitations and how to improve them.

Throughout this certificate you will explore theories and models but by applying them, understand which ones are suitable for different situations that may arise. You will learn by both doing and observing, using case studies, role plays, simulations and the experience of the instructors. The instructors will provide numerous guides, checklists and templates that will assist you when back at work. You will leave understanding how to deal with conflict situations, learning how to prevent them from escalating and being able to minimize their negative effects.

The Certificate in Resolving Conflict will equip you with the knowledge, skills and confidence to address conflict appropriately. Imagine benefitting from a win-win approach for yourself, those you interact with and your organization as a whole.

Certificate Requirements

The certificate must be completed within a two-year period.  Participants must complete all four required seminars.

8 Day Certificate

Fee: $3,940*
Facilitators: Bridget Brownlow, BA, MA, Con. Res. Cert., Rosemary Nichols, BA, MA, CMed
Location: Saint Mary’s at the World Trade Centre, 8th Floor, 1800 Argyle Street

*Register for the Certificate in Resolving Conflict and receive a discount of $400 off the regular price of your fourth seminar.

4 Required Seminars

Conflict Communication Skills Toolbox – Learn how to communicate effectively within conflict

  • 2 DAYS

Mediation Skills – Learn how to guide disputing parties to a mutually beneficial and respectful agreement

  • 2 DAYS
    May 18 - 19, 2016

Negotiation Skills – Get hands-on opportunities to negotiate, mediate and/or litigate

  • 2 DAYS
    June 6 - 7, 2016

What to do When Conflict Happens – Clarify the issues to determine the best course of action

  • 2 DAYS