Executive and Professional Development

Certificate in Managing Conflict

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Conflict is something everyone avoids, but avoidance does not help. The best solution is to develop skills and knowledge so that you can approach conflict with confidence. The Certificate in Managing Conflict is a natural fit, a three seminar certificate consisting of one required and two electives from a choice of three offerings. The Foundations seminar focuses on your individual attitudes and approaches to conflict resolution with a large focus on effective communication skills. You will explore key strategies, concepts and methods used to address and resolve conflict effectively. This will minimize the impacts on situations on yourself and others, and contribute to more healthy personal and work relationships.  

The remaining three elective seminars allow you to pick your area of focus. Workplace conflict has common elements and in this seminar you’ll work through everything from conflict coaching to the impact of technology and conflict resolution. Rounding out our options are hands-on seminars that will focus in the area of Negotiation and Third Party Neutral skills and strategies. The options allow you to pick and choose based on the experience you have already and the needs of your organization and the roles you’re likely to play in addressing conflict.  

These seminars will have a large element of practice, application and feedback using role plays, exercises and simulations.

Certificate Requirements

The certificate must be completed within a two-year period. Participants must complete one required and two of the three elective options.

6 Day Certificate

Fee: $2,425*
Facilitators: Bridget Brownlow, BA, MA, Con. Res. Cert., Michael E. Petitpas,  BEd, CRCert
Location: Saint Mary’s at the World Trade Centre, 8th Floor, 1800 Argyle Street

*Register for the Certificate in Resolving Conflict and receive a discount of $200 off the regular price of your fourth seminar.

Required Seminar

NEW Foundations of Conflict Resolution – Powerful and practical approach to dealing with conflicts effectively.

  • 2 DAYS
    November 21 - 22, 2016
    March 22 - 23, 2017

Choose Two Elective Seminars

NEW Managing and Resolving Conflict in the Workplace – Conflict coaching and designing informal interventions
  • 2 DAYS
    December 14 - 15, 2016
    April 10 - 11, 2017

REVISED Negotiation and Dispute Resolution - Get hands-on opportunities to negotiate, mediate and/or litigate

  • 2 DAYS
    February 22 - 23, 2017
    May 17 - 18, 2017

NEW Third Party NeutralUnderstand how you prepare, convene and support parties in conflict 

  • 2 DAYS
    January 25 - 26, 2017
    June 15 - 16, 2017