ITSS

Telecommunication Services

Directory Listings
The online telephone directory can be accessed at smuphone.smu.ca. Additional copies of telephone directories are available from ITSS, room ME-019, 420-5480. Questions or concerns about the directory may be emailed to smuphone@smu.ca.

Telephone Repair Services
Report telephone problems to the Help Desk.

Switchboard Service
The university switchboard can be reached internally by dialing "0".

Switchboard Hours of Operation
Monday, Wednesday, Thursday 8:30am - 8:00pm
Tuesday, Friday 8:30am - 5:00pm
Summer 8:30am - 5:00pm

Faculty: Telephone Moves and Changes
Two weeks' advance notice is required for telephone moves and/or changes. Telephone moves and changes can be very expensive (for example, moving your telephone from one side of your office to the other can cost $150 or more), so please ensure that your telephone move is necessary. Inquiries should be directed to the Help Desk.

Faculty: Department Long Distance Reports
The telephone system call traffic is monitored by a PC-based call-accounting system called TBS. Although TBS is considered one of the most accurate systems available, there can be discrepancies. If you encounter a false or questionable charge on your detail reports, please forward a copy to the Manager, Telecommunications & Audio Visual Support.