Executive and Professional Development

Conflict Resolution


To excel at resolving conflict, you need to understand the causes of conflict and which strategy will work best for each situation. If you find it difficult to resolve conflict or manage awkward situations, you will benefit from the theory and hands-on practice opportunities provided in the courses below.

Our Certificate in Resolving Conflict gives you the opportunity to focus your learning on your area of need or interest. Resolving conflict applies to all aspects of personal and professional life and is something everyone should feel comfortable doing. New this year is a one-day program on the role technology plays in conflict. So take a few minutes to browse through our seminars. These programs can be taken individually or combined to complete your Certificate in Resolving Conflict.

CERTIFICATE IN Resolving Conflict - Learn about all the options and when to use each one.
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Conflict Communication Skills Toolbox - Learn how to communicate effectively within conflict.
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NEW - Confronting Conflict and Change - Understand the role perceptions and expectations play in conflict
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Mediation Skills - Learn how to guide disputing parties to a mutually beneficial and respectful agreement.
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Negotiation Skills - Get hands-on opportunities to negotiate, mediate and/or litigate.
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Technology and Conflict Management - Understanding and alleviating conflict with electronic communication.
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What to do When Conflict Happens - Clarify the issues to determine the best course of action.
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