About Saint Mary's

Service Excellence: Dean of Arts Office

The Dean's office helps students find answers to any questions related to their specific program, research interests, or science degree. A variety of arts advising services are offered.

This is how the Dean of Arts office measures Service Excellence:

Reliability

  1. Our team strives to provide accurate information and consistent support to the best of our ability.
  2. We are accessible and dependable.
  3. We follow up and we follow through.

Assurance

  1. We are confident, friendly, and knowledgeable.
  2. We are competent, and strive to build trust.
  3. We take problems seriously and suggest workable solutions.

Empathy

  1. We serve the university community by offering knowledgeable and consistent support.
  2. We listen with an open mind.
  3. We try to understand problems that arise.

Responsiveness

  1. Our team uses available resources to give the best answers possible in a timely way.
  2. When an answer isn’t immediately available, we seek it out.

Tangibles

  1. We are approachable, and take pride in our professionalism.
  2. We consistently represent and uphold the university mission, values, and standards.

Senior Manager(s)/Department

  • Dr. Margaret MacDonald